• Develop effective customer service mindset
• Build positive customer relationship that sustain trust and loyalty
• Carried out techniques for efficient customer complaint handling

• Staff Level and Non-supervisory Role
• Mid-level management
• Customer service/RM/Sale team
• For professional to learn about customer service

• $220 CMA Member
• $240 Non-CMA Member

(Tax is excluded)

Get 15% OFF for First 10 Registers
Get 25% OFF for 2 Register

This course covers the essence of effective mindset for great customer service and the necessary skills required in each customer contact employee to perform the service activities at the guest needs and at the satisfactory level.

• Evolution of Customer Service
• Customer Service Mindset
• Becoming Interpersonally Intelligent
• Art of Customer Loyalty
• Service against Customer Expectation
• Customer Complaint Handling