Operations Club

Rationale

The Global Financial Crisis (GFC) plunged the Cambodian economy and all sectors including the microfinance sector into difficulty. Recently, many other operations issues have also faced the sector such as multiple loans, staff morality and staff professionalism. This club brings together the Head of Operation/Credit Department from CMA members to deal with problems such as these.

Objectives

The aims of the club are:

• To build a strong relationship between Heads of Operation Departments for all MFIs
• To figure out solutions and common rules to deal with issues at Head Office as well as at Branch Level
• To propose solutions or strategies to CEOs or BoDs
• To ensure the promotion of healthy competition in operation areas.

The roles and responsibilities of the Operations Club are:

• Promote and share good practices throughout the MFI industry; not including confidential information such as operation expansion or strategy
• Discuss key issues and challenges related to MFI’s operation
• Recommend solutions or actions for improvement of operations
• Act as a resource pool for Operation related CMA training.